Privacy Policy

At Genvest (www.genvest.com.au), we understand the importance of protecting your personal information. This Privacy Policy outlines our commitment to managing and safeguarding the personal information we hold about you and details how we use, collect, and disclose that information.

We are committed to ensuring that any personal information collected is used only for the purposes for which it was collected or as permitted by law. Your confidence in our ability to handle your information securely and responsibly is important to us. Genvest complies with the Australian Privacy Principles set out under the Privacy Act 1988 (Cth) and any other relevant legislation.

Personal Information

When we refer to personal information, we mean information that reasonably identifies you. This may include your name, date of birth, address, email address, phone number, occupation, account details and payment information, financial details, information about dependents or cohabitants, and employment details where relevant to applications.

Why We Collect Your Personal Information

We collect personal information to assess and process finance applications, manage and administer financial products or services provided to you, facilitate direct marketing communications with your consent, manage business relationships, and offer additional products and services that may interest you.

How We Collect Your Personal Information

We will collect personal information directly from you whenever reasonable and practical. Additionally, we may collect information from credit reporting bodies, finance brokers or financial intermediaries, employers, referees, lawyers, accountants, and other third parties.

Do We Disclose Your Personal Information?

We may disclose your personal information to prospective funders or intermediaries involved in financing, third-party providers, credit reporting bodies, business partners, legal and professional advisers, government agencies, or as required by law.

Credit Information

Genvest may collect and exchange credit-related information to assess and manage finance applications. This can include loan details, repayment history, defaults, court proceedings, credit infringements, or publicly available credit records.

Direct Marketing

We may use your personal information to provide updates on finance products, services, and offers. You can opt out of receiving direct marketing at any time by contacting us or using the unsubscribe feature in emails.

Updating Your Personal Information

To ensure accuracy, please notify us of any changes to your personal details. You can request to update or correct your information at any time.

Access and Correction

You may request access to the personal or credit information we hold about you. Requests will typically be addressed within 30 days. If we are unable to provide access or make corrections, we will explain the reasons.

Complaints

If you are dissatisfied with how Genvest has handled your personal information or privacy concerns, please contact Genvest. We aim to respond to complaints within 30 days. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner.

Security and Storage

Genvest takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Personal information is stored securely in electronic and physical formats.

Changes to Our Privacy Policy

We regularly review and update this Privacy Policy to reflect changes in legislation, technology, or business practices. Updates will be made available on our website.

Effective Date: 01/11/2024